Shipping Policy
Shipping Policy
Thank you for shopping with VALTRX! Below you'll find everything you need to know about our shipping process. If you have any questions, don't hesitate to reach out to our support team.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day. You will receive a shipping confirmation email with your tracking number once your order has shipped.
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Overnight Shipping | 1 business day | Calculated at checkout |
Delivery estimates begin from the date of shipment, not the date of order. Actual delivery times may vary depending on your location and carrier conditions.
Domestic Shipping
We ship to all 50 U.S. states, including Alaska and Hawaii. Orders shipped to P.O. boxes or military addresses (APO/FPO) may experience longer delivery times.
International Shipping
We currently ship to select international destinations. International shipping rates and delivery times vary by country and are calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number. You can use this number to monitor your shipment on the carrier's website. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
Shipping Delays
While we do our best to ensure timely delivery, VALTRX is not responsible for delays caused by:
- Carrier disruptions or high shipping volumes
- Severe weather or natural disasters
- Incorrect or incomplete shipping addresses provided at checkout
- Customs processing for international orders
If your order is significantly delayed, please contact us and we will do our best to assist you.
Lost or Stolen Packages
If your tracking information shows your package was delivered but you have not received it, please first check with neighbors and your local carrier. If the package cannot be located, contact us within 7 days of the marked delivery date and we will work with you to resolve the issue.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order. If you notice an error, contact us immediately at support@valtrx.com. We cannot guarantee address changes once an order has been processed or shipped.
Contact Us
For any shipping-related questions, please reach out to our team:
- Email: support@valtrx.com
- Response Time: Within 1–2 business days
